Depending on your settings and host, your mail may have been directed to a junk or ‘Promotions’ folder. Please check here first before submitting a contact form.

If you need to change or cancel your order please contact our team straight away. We, unfortunately, cannot make any changes or cancel your order after it has left our premises. If you have any urgent changes please contact our team as soon as possible by emailing us at customercare@paulab.com.au . We pack and ship orders daily so cannot guarantee your requests can be made.

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment.

Once your order is confirmed, it will be dispatched within 2 business days.

We have a link to our size guide on every product page right underneath our ‘Add To Cart’ Button. Just click ‘product size guide’. We also give a description of fit in the product page, so have a look to see if an item runs big or small, or has any adjustable features.

If you need to change the location of your order please contact our team straight away. We, unfortunately, cannot make any changes or cancel your order after it has left our premises. If you have any urgent changes please contact our team as soon as possible by emailing us at customercare@paulab.com.au . We pack and ship orders daily so cannot guarantee your requests can be made.

If an item is out of stock please contact our customer care team customercare@paulab.com.au with the name of the style, colour and size you are after and we will endeavour to reply to you as soon as possible to let you know if and when an item will be restocked.

You can track your order via our shipping confirmation email. Please allow a couple of hours as sometimes orders are not scanned straight away. If you do not receive your tracking details, please contact our team directly.

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Please allow 1-2 days for our team to pick and pack your order. Shipping time frames are in addition to our processing times.

Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

We sincerely apologise for any inconvenience caused by receiving a faulty item. Please contact our customer care team customercare@paulab.com.au  with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Please note that faulty items purchased from a PaulaB Jewellery & Accessories stockist are required to return to the place of purchase.

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed.

You will receive email notification of when our team has received and processed your return.

Items marked as 'final sale - no returns or exchanges' cannot be returned. If merchandise is returned despite this policy, items will be sent back to you at an additional charge. 

PaulaB Jewellery & Accessories offers easy 14 day returns from the delivery date of your order.

Items purchased on sale, during a flash sale/promotional event or have used a promo code that discounts the order are only eligible for an exchange or store credit only. 

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to our full Returns Policy.

All transactions submitted through our website are protected by encryption which encrypts information you input to protect it from interception by outside parties.

PaulaB Jewellery & Accessories is committed to maintaining the highest levels of security and protection against fraud. While we make every endeavour to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.