SHIPPING POLICY

PaulaB Jewellery & Accessories

Thank you for shopping with PaulaB Jewellery & Accessories.

We are an Australian-owned business committed to providing fast, reliable shipping and exceptional customer service. We proudly ship throughout Australia and to selected international destinations, including New Zealand, the United Kingdom, Europe and the Middle East.

All orders are carefully packed and dispatched within 24 hours on business days, with most orders placed before 10:00 am AEST (Monday–Friday) dispatched the same business day.

Please review the shipping information below before placing your order.

1. ORDER PROCESSING & DISPATCH

We aim to pack and dispatch orders within 24 hours on business days, excluding weekends and Australian public holidays.

• Orders placed before 10:00 am AEST, Monday to Friday, are generally dispatched the same business day.

• Orders placed after 10:00 am are generally dispatched the following business day.

• Orders placed on weekends or public holidays will be processed on the next business day.

During busy sale periods or unforeseen circumstances, processing may take longer.

Delivery estimates are calculated separately from processing times.

2. AUSTRALIAN SHIPPING

We offer the following shipping options within Australia:

Order value (AUD)	Shipping method	Cost
Under $79	Standard	$10.60
$79–$99.99	Standard	FREE
Under $100	Express	$14.10
$100 and above	Express	FREE

Estimated delivery times:

• Standard: 2–8 business days.

• Express: 1–4 business days.

Delivery times are estimates and may vary depending on your location and carrier conditions.

3. NEW ZEALAND SHIPPING

Order value (AUD)	Shipping method	Cost
Under $100	Standard International	$19.95
$100 and above	Standard International	FREE

Estimated delivery: 6–27 business days.

International delivery estimates may vary due to customs processing and local postal services.

4. INTERNATIONAL SHIPPING

We ship to selected international destinations.

Available shipping methods, delivery estimates and shipping charges depend on the destination.

United States & Canada

Standard International Shipping: $25 AUD.

Selected International Countries

Standard International Shipping: $19.95 AUD.

Express International Shipping: $30 AUD.

Rest of World

Standard International Shipping: $30 AUD.

Free Standard International Shipping is available on orders of $150 AUD or more for eligible Rest of World destinations.

Estimated international delivery times:

• Standard International: 6–27 business days.

• Express International, where available: 3–10 business days.

Shipping availability and final charges will be displayed at checkout.

Please note that international delivery estimates may be affected by customs clearance, local postal services and circumstances outside our control.

5. SHIPPING CURRENCY

All prices and shipping charges on our website are displayed in Australian dollars (AUD).

If you are purchasing from outside Australia, your bank or payment provider may apply currency conversion rates or international transaction fees.

6. INTERNATIONAL CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, VAT or customs processing fees imposed by the destination country.

PaulaB Jewellery & Accessories does not collect import duties or import taxes at checkout.

Customers are responsible for any applicable import duties, taxes and customs fees charged by their destination country. These charges may be collected by local customs authorities or delivery carriers before delivery.

We recommend checking your country's import regulations and potential charges before placing an order.

If a shipment is refused because of unpaid import charges, please contact us. Any return, refund or additional shipping costs will be assessed according to the circumstances, our Return and Refund Policy and applicable consumer laws.

7. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

You can use this information to follow your parcel's delivery progress.

Please ensure your email address is entered correctly at checkout.

8. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping details at checkout.

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible at customercare@paulab.com.au.

We will do our best to assist before dispatch. However, once an order has been shipped, we may not be able to change the delivery address.

If an incorrect address causes a parcel to be returned, additional shipping charges may apply where appropriate and permitted by law.

9. DELIVERY DELAYS

We aim to deliver orders within the estimated delivery timeframes.

However, delays may occasionally occur due to:

• Customs clearance.

• Public holidays and peak shopping periods.

• Severe weather or transport disruptions.

• Carrier delays.

• Remote delivery locations.

If your order is significantly delayed, please contact us so we can assist with tracking and investigate the issue with the delivery carrier.

Delivery estimates do not limit your rights under applicable consumer laws.

10. LOST OR DAMAGED PARCELS

If your parcel is lost, arrives damaged or is marked as delivered but cannot be located, please contact us at customercare@paulab.com.au.

Include your order number and any relevant tracking information.

We will investigate the issue with the shipping carrier and assist with an appropriate resolution.

Your rights to a refund, replacement or other remedy under applicable consumer laws remain unaffected.

11. RETURNS & SHIPPING COSTS

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

Original shipping charges are generally non-refundable for change-of-mind returns.

Where a product is faulty or does not meet applicable consumer guarantees, refunds, replacements and reasonable return shipping costs will be handled in accordance with applicable consumer laws.

Please refer to our Return and Refund Policy for full eligibility requirements and instructions.

12. CONTACT US

For shipping enquiries, delivery concerns or assistance with your order, please contact:

PaulaB Jewellery & Accessories

Email: customercare@paulab.com.au

Website: www.paulab.com.au

Please include your order number when contacting us about an existing order.