A return or exchange request must be submitted to customercare@paulab.com.au in order for items returned to be eligible for store credit, refund or exchange as per the below policy.  


RETURN POLICY & INFORMATION

We strive to make your online experience an enjoyable and easy one and are confident you will enjoy your PaulaB Jewellery & Accessories purchase. However, if you are seeking a return, please read the following conditions carefully to ensure you are eligible to return.

  • Eligible returns shipped back within 14 days from the date of delivery are accepted for either store credit or exchange.
    • Items must be in new and unused condition with all original labels/tags attached.  
    • Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
  • If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to customercare@paulab.com.au
  • Items marked "FINAL SALE" are not eligible for return unless faulty. Exchanges for the same style/color can be made depending on product availability. 
  • Items marked “Not Eligible for Return” are not able to be returned unless faulty, no exceptions can be made at this time.
  • Original shipping costs where applicable are non-refundable
  • PaulaB Jewellery & Accessories is not responsible for non-PaulaB Jewellery & Accessories items mistakenly returned, as we may not be able to recover these items.
  • Full-priced items are eligible for refund, exchange or store credit. 
  • Orders can also be returned or exchanged in-store at our pop-up boutique located at Shop 152 William Street, Earlwood NSW 2206 within the same timeframe.

We endeavour to process returns daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification when our team has received your return and again when it has been processed. 


We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.


EXCHANGE POLICY & INFORMATION

We offer the option to return your items and exchange for the same item in another size or colour. 

Orders can also be exchanged in-store at our pop-up boutique located at Shop 152 William Street, Earlwood NSW 2206 for the same item in another size or colour, subject to product availability.


At this time orders shipped to New Zealand or international locations (excluding Australia) are not eligible for exchanges or refunds but may receive a store credit.


Exchange requests are not guaranteed and will be shipped within 1 - 2 business days from the date your return is scanned in transit. 


Please note, PaulaB Jewellery & Accessories cannot guarantee that if you want to exchange your original clothing purchase we will have your second choice available. Our stock is seasonal and therefore limited. If we do not have the item requested in stock a store credit will automatically be issued for the return.


We are unable to process exchanges on already exchanged orders. Feel free to return for store credit and place a new order.


We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.



INTERNATIONAL RETURNS

International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time.


Return processing may take up to 6 business days of receiving to complete.


We are unable to process refunds or store credits until your item is received and has been inspected by us.


Duties, taxes, and VAT are not refunded on international returns.


The cost of return shipping is at the customer's expense, we do not refund or add credit for the cost of return postage. 


We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us. 


OTHER CONDITIONS FOR RETURNS

We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.


Unless items are faulty, once we receive your return subject to the conditions above, we will issue a store credit covering the cost of the item, excluding the shipping charges.