International orders may be subject to import duties, customs taxes, VAT and customs clearance or processing fees imposed by the destination country. These charges are not included in the purchase price or shipping cost at checkout.

The customer is responsible for paying all applicable import duties, taxes and customs charges upon arrival or when requested by the relevant customs authority or delivery carrier.

PaulaB Jewellery & Accessories does not cover these additional charges. We recommend checking your country's import requirements before placing an order.

Nothing in this section excludes or limits your rights under applicable consumer laws.

We accept eligible change-of-mind returns within 14 days of receiving your order, subject to the conditions outlined in our Return and Refund Policy. Eligible items must be returned unused, unworn, in their original condition and with original packaging and tags where applicable. For hygiene reasons, earrings and hair accessories are not eligible for change-of-mind returns. Approved change-of-mind returns will be refunded to the original payment method. Return shipping costs are the customer's responsibility unless otherwise agreed. These conditions do not limit your rights to a refund, replacement or other remedy under the Australian Consumer Law or other applicable consumer protection laws.

Where store credit is voluntarily issued, it is valid for three years from the date of issue, unless a longer period is required by law or expressly stated when issued. Store credit may be used for eligible purchases on our website. Store credit cannot ordinarily be exchanged for cash, except where required by law. Where applicable, PaulaB Jewellery & Accessories may offer store credit as an alternative resolution for eligible returns or approved requests. Store credit does not replace a refund, replacement or other remedy where a customer is entitled to one under applicable consumer laws.

Customers are responsible for providing accurate and complete delivery information at checkout. Please contact us as soon as possible if an address needs correction. We will do our best to assist before dispatch; however, changes may not be possible once an order has shipped. Tracking information will be provided where available. If a parcel is returned to PaulaB Jewellery & Accessories due to an incorrect or incomplete address provided by the customer, additional shipping costs to resend the order will be the customer's responsibility. We are not responsible for delays caused by incorrect delivery information provided by the customer or circumstances outside our reasonable control.